BatteryMate, founded in 2020, is dedicated to providing a wide range of battery models under one roof. They cater to households needing battery replacements for devices such as power tools, vacuum cleaners, security cameras, DSLR cameras, and mobile phones. BatteryMate aims to offer affordable and high-quality battery solutions to keep these essential home gadgets running smoothly.
Running an online business isn’t without its hurdles, and BatteryMate was no exception. They faced significant challenges, including delays in receiving funds, fraud charges, and chargebacks, which severely impacted their cash flow and working capital. These issues are all too common among the nearly 100,000 online businesses in Australia. To overcome these obstacles and unlock new growth opportunities, BatteryMate turned to Hello Clever’s innovative payment solutions.
Plug-and-Play Shopify Integration: A Smooth Start
BatteryMate needed a solution that was quick and easy to implement. “Integration with Hello Clever was really, really simple,” shares Vishal, CEO of BatteryMate. “Hello Clever has a plug-and-play integration available for Shopify, so it took me under five minutes after the account was approved to integrate Hello Clever with BatteryMate.” This seamless setup allowed BatteryMate to immediately start benefiting from Hello Clever’s features without any operational disruption.
Powering Performance
Hello Clever addressed several critical pain points for BatteryMate, transforming their business operations:
Instant Settlement and Improved Cash Flow
“Hello Clever allows customers to use PayID or PayTo features, which means we can receive funds in our account pretty much the same day,” says Vishal. This real-time settlement has been a game-changer for BatteryMate, improving cash flow and enabling them to order more products in a timely manner. “When you have access to instant funds, you can order more products quickly, which has been a major plus point for myself, my accountant, and my entire team.”
Fraud Prevention and Zero Chargebacks
“One of our major challenges is delay in receiving funds, fraud charges, and chargebacks,” explains Vishal. By eliminating these issues, Hello Clever provides a secure payment environment, enhancing BatteryMate’s financial stability. “In the last month, I had zero chargebacks, which is great.”
Rewarding Loyalty: Instant Cashback Rewards
Hello Clever’s integration has also expanded Battery Mate’s customer base. “Hello Clever gives us access to a completely new pool of customers who did not know what Battery Mate is,” says Vishal. Additionally, Battery Mate offers a 5% cashback to all customers who use Hello Clever at checkout. “Customers feel as if it’s an additional income, and it gives them a reason to come back and spend that 5% in our store,” says Vishal. This loyalty-building feature has led to a 35% conversion rate, a significant rate compared to other payment providers.
You’re In Charge: Merchant Dashboard
Upon completing integration Battery Mate had immediate access to their dashboard. “The Merchant Dashboard is very easy to navigate—you can see all of your payments, all of your refunds in one place, and all the cashbacks are available in the next step,” says Vishal. This transparency helps businesses track their financial transactions effortlessly and maintain control over their operations.
Always Here to Help: Local Support
BatteryMate values the reliable customer support provided by Hello Clever. “Whenever I need support, they are just one email or one phone call away,” shares Vishal. The local support team ensures that any issues are promptly addressed, contributing to a positive experience for BatteryMate.
BatteryMate’s partnership with Hello Clever showcases the power of innovative payment solutions to transform a business. By addressing critical pain points, improving cash flow, expanding their customer base, and enhancing customer loyalty, Hello Clever has helped BatteryMate achieve remarkable growth and satisfaction. Their success story is a testament to how instant cashback rewards and real-time settlements can drive business success.
For businesses looking to elevate their payment systems and drive customer loyalty, Hello Clever offers a proven and effective solution. Discover how Hello Clever can transform your business by visiting our website or contacting us today.
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